Measurement

by Alec Pendleton What do you measure in your business? Too often, the answer is: The wrong stuff. Many leaders simply look at the numbers their accountants or  software give them, without asking: What do I really need to monitor, so that we have opportunities for improved operations — and higher profitability? Paradoxically, when devising measurements to manage by, it’s typically a good first step to decide what NOT to measure. A great example of this can be found in retailing. A retailer doesn’t create value by manufacturing a product. Instead, a retailer creates value by having the right [...]