The more profitable business decision every time is to spend the few extra dollars that it takes to provide superior customer service.Read more
About: Alec Pendleton
Alec Pendleton took control of a small, struggling, family business in Akron, Ohio, at an early age. Upon taking the helm, he sold off the unprofitable divisions and rebuilt the factory, which helped to quadruple sales of the remaining division within seven years. These decisions — and the thousands of others he made over his time as president and CEO — ensured that his small manufacturing business thrived and stayed profitable for the generation to come. The culmination of a lifetime of experience, accumulated wisdom, and a no-nonsense approach to looking at the books allows him to provide a unique perspective on Big Ideas for Small Companies.
Recent Posts by Alec Pendleton
Are you the owl or the pussycat? Either is fine – having both in your organization is ideal – but being aware of the importance of balanced roles in any business is critical.Read more
Ten things a day: Whatever you are facing, saving a business in trouble, or even just improving an already-successful business, it’s great advice.Read more
From 52 accidents in one year to zero accidents for over 1,300 days. How I changed the safety culture at my small manufacturing company – and improved the whole culture of the company in many other ways.Read more
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