Recent Posts by Alec Pendleton

On Expectations

How often in our work – and in all our relationships, for that matter – do we neglect to articulate what it is we expect of ourselves and of others?
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The Lucky Sperm Club

The adage that “it’s lonely at the top” has a lot of truth to it. Nobody understands your problems, and there’s no one you can discuss them with. Except here.
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About Customer Service

The more profitable business decision every time is to spend the few extra dollars that it takes to provide superior customer service.
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