Category Archives: Big Ideas for Small Companies

On Expectations

How often in our work – and in all our relationships, for that matter – do we neglect to articulate what it is we expect of ourselves and of others?
Read more

The Lucky Sperm Club

The adage that “it’s lonely at the top” has a lot of truth to it. Nobody understands your problems, and there’s no one you can discuss them with. Except here.
Read more

About Customer Service

The more profitable business decision every time is to spend the few extra dollars that it takes to provide superior customer service.
Read more