Tag Archives: Alec Pendleton Archives - The MPI Group

About Customer Service

The more profitable business decision every time is to spend the few extra dollars that it takes to provide superior customer service.
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The Art of Measurement

by Alec Pendleton What do you measure in your business? Too often, the answer is: The wrong stuff. Many leaders simply look at the numbers their accountants or  software give them, without asking: What do I really need to monitor, so that we have opportunities for improved operations — and higher profitability? Paradoxically, when devising…
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