An organization that admits to its problems and accepts help in addressing them early is bound to get better results.
You must be sure that simple measurements aren’t misleading; that they reveal the truth, rather than obscure it.
The more profitable business decision every time is to spend the few extra dollars that it takes to provide superior customer service.
Are you the owl or the pussycat? Either is fine – having both in your organization is ideal – but being aware of the importance of balanced roles in any business is critical.