Normal People in Wrong Processes
By George Taninecz, VP of Research Every day somebody somewhere irritates someone — me included — and the knee-jerk response is to finger the “bad” individual for an incompetence that led to our aggravation. But, as lean experts have been telling us for years, most bad experiences have nothing to do with bad people. These are simply “good people in bad processes.” I’m no lean consultant or practitioner, but I don’t think that’s quite right, either. Leave the labeling of “good” or “bad” to a higher power. I think what we’re really talking about are normal people (aka a [...]